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Staking Issues

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Transaction Problems

Symptoms: - Transaction shows as failed in wallet - Error message displayed - SOL not staked Common Causes: - Insufficient SOL for transaction fees - Network congestion - Invalid validator identity - Wallet connection issues Solutions: 1. Ensure you have at least 0.01 SOL for fees 2. Retry during less busy periods 3. Double-check validator identity 4. Refresh wallet connection 5. Try different wallet if persistent
Symptoms: - Transaction stuck in pending state - No confirmation received - Balance not updated Common Causes: - Network congestion - Low transaction fee - Wallet synchronization issues Solutions: 1. Wait 5-10 minutes for confirmation 2. Check network status 3. Increase transaction fee if possible 4. Refresh wallet 5. Check transaction on block explorer
Symptoms: - “Insufficient balance” error - Cannot complete staking transaction Common Causes: - Not enough SOL for stake amount - Not enough SOL for transaction fees - Account locked or frozen Solutions: 1. Check available SOL balance 2. Ensure minimum 0.1 SOL + fees 3. Reduce stake amount if needed 4. Add more SOL to wallet 5. Check account status

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Stake Account Issues

Symptoms: - Stake shows as inactive - No rewards being earned - Validator not showing delegation Common Causes: - Recent delegation (waiting for activation) - Validator temporarily offline - Network synchronization issues Solutions: 1. Wait 1-2 epochs for activation 2. Check validator status 3. Verify delegation on block explorer 4. Contact support if persistent
Symptoms: - Stake active but no rewards - Rewards stopped appearing - Lower than expected rewards Common Causes: - Recently staked (first rewards take 1-2 epochs) - Validator performance issues - Network-wide problems - Commission rate changes Solutions: 1. Wait 2-3 epochs for first rewards 2. Check validator performance metrics 3. Monitor network status 4. Compare with historical averages 5. Contact support for analysis
Symptoms: - Unstaking transaction fails - Stake remains active - Error messages during unstaking Common Causes: - Stake account not properly deactivated - Cooling-off period not completed - Network issues - Insufficient fees Solutions: 1. Ensure stake is deactivated first 2. Wait for cooling-off period (2-3 days) 3. Check network status 4. Ensure sufficient SOL for fees 5. Try again during stable network conditions

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Validator Performance Issues

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Uptime Problems

Symptoms: - Dashboard shows offline status - No block production - Stake shows as inactive Common Causes: - Hardware failure - Network connectivity issues - Software bugs - Maintenance windows Solutions: 1. Check validator status page 2. Monitor Discord for updates 3. Wait for automatic recovery 4. Contact support if prolonged
Symptoms: - Lower uptime percentage - Missed votes - Reduced rewards Common Causes: - Network congestion - Hardware issues - Software updates
  • External dependencies Solutions: 1. Monitor performance trends 2. Check for maintenance announcements 3. Compare with network averages 4. Contact support for investigation

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Wallet Issues

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Connection Problems

Symptoms: - Cannot connect to Solana network - Balance not loading - Transaction errors Common Causes: - Network connectivity issues - RPC endpoint problems - Wallet configuration issues Solutions: 1. Check internet connection 2. Try different RPC endpoint 3. Restart wallet application 4. Clear wallet cache 5. Update wallet software
Symptoms: - Balance shows old amount - Recent transactions not visible - Staking status outdated Common Causes: - Wallet synchronization issues - RPC endpoint delays - Cache problems Solutions: 1. Refresh wallet 2. Clear cache and restart 3. Check block explorer for transactions 4. Try different RPC endpoint 5. Update wallet software

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Network Issues

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Solana Network Problems

Symptoms: - Slow transaction processing - High transaction fees - Failed transactions Common Causes: - High network usage - Spam transactions - Network upgrades Solutions: 1. Wait for congestion to clear 2. Increase transaction fees 3. Try during off-peak hours 4. Monitor network status
Symptoms: - Cannot connect to network - All transactions failing - Wallets not responding Common Causes: - Network-wide issues - Protocol upgrades - Critical bugs Solutions: 1. Check Solana status page 2. Monitor official announcements 3. Wait for network recovery 4. Follow updates on Discord/Twitter

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Getting Help

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Self-Service Resources

Status Page

Check validator and network status.

Block Explorer

Verify transactions and stake accounts.

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Community Support

#support Channel: Get help from community and team
#announcements: Important updates and notifications
#staking-help: Staking-specific assistance
Join: discord.gg/validator
Technical Issues: support@validator.com
General Questions: info@validator.com
Business Inquiries: business@validator.com Response time: 24-48 hours

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Escalation Process

When to Escalate: - Critical issues affecting multiple users - Security concerns - Prolonged validator downtime - Significant reward discrepancies - Urgent technical problems

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Prevention Tips

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Best Practices

Prevention Tips: - Always verify validator identity before staking - Keep wallet software updated - Monitor validator performance regularly - Use official wallet applications only - Enable notifications for important updates
  • Maintain backup of wallet information - Test with small amounts first

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Regular Maintenance

  • Weekly: Check validator performance
  • Monthly: Review staking rewards
  • Quarterly: Assess validator performance trends
  • As Needed: Update wallet software
  • Always: Monitor network status

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Emergency Contacts

Emergency Support

Email: emergency@validator.com
Discord: #emergency channel
Response: Within 2 hours

Security Issues

Email: security@validator.com
Discord: DM @security-team
Response: Immediate