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General Questions

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What is Validator.com?

Validator.com is a high-performance Solana validator that provides secure, reliable blockchain validation services. We offer competitive staking rewards with 99.9% uptime and enterprise-grade security infrastructure.

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Why should I stake with Validator.com?

We maintain 99.97% uptime with industry-leading performance metrics and reliable block production.
Enterprise-grade security with hardware security modules, encrypted communications, and regular security audits.
Low 5% commission rate with transparent fee structure and no hidden costs.
24/7 support team and active community on Discord for assistance.

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How do I find Validator.com?

Validator Identity: ValidatorCom1234567890abcdef
Vote Account: VoteAccount1234567890abcdef
Commission: 5%
Minimum Stake: 0.1 SOL

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Staking Questions

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How much SOL do I need to stake?

  • Minimum: 0.1 SOL
  • Recommended: 1+ SOL for optimal rewards
  • Maximum: No limit
  • Transaction Fees: ~0.000005 SOL per transaction

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How often are rewards distributed?

Rewards are distributed every epoch (approximately 2 days):
  • Epoch Duration: ~2 days
  • First Rewards: 1-2 epochs after delegation
  • Distribution: Automatic to your stake account
  • Compound: Rewards can be automatically restaked

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What is the expected return?

Based on current network conditions:
  • Annual APY: 7-8%
  • Daily Rewards: ~0.02% of staked amount
  • Commission: 5% deducted from rewards
  • Network Inflation: ~6.5% annually

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Can I unstake my SOL?

Yes, you can unstake your SOL at any time:
  • Process: Deactivate stake account, then withdraw after cooling-off period
  • Cooling-off Period: 2-3 days
  • Fees: Minimal transaction fees only
  • No Penalties: No slashing penalties for normal unstaking

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Technical Questions

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What wallets are supported?

We support all major Solana wallets:
  • Phantom: Most popular, user-friendly
  • Solflare: Feature-rich with advanced options
  • Command Line: For advanced users
  • Hardware Wallets: Ledger, Trezor support

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How do I verify my stake is active?

Check your wallet’s staking section for active stake status and validator information.
Visit explorer.solana.com and search for your wallet address.
Use our dashboard at dashboard.validator.com for detailed analytics.

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What happens if Validator.com goes offline?

Offline Scenarios: - Temporary: You won’t earn rewards during downtime, but stake remains safe - Prolonged: We have redundant systems and failover procedures - Recovery: Automatic recovery with minimal impact on delegators - Communication: Regular updates via Discord and email during issues

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Security Questions

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Is my SOL safe with Validator.com?

Yes, your SOL is secure:
  • Non-Custodial: We never hold your private keys
  • On-Chain: Your SOL remains on the Solana blockchain
  • Slashing Risk: Minimal on Solana (rare penalty for malicious behavior)
  • Insurance: Comprehensive insurance coverage for operational risks

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What security measures do you have?

Private keys stored in FIPS 140-2 Level 3 certified hardware security modules.
All communications use TLS 1.3 encryption with perfect forward secrecy.
Critical operations performed on air-gapped systems to prevent remote attacks.
Multi-factor authentication and hardware security keys for all administrative access.

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Can Validator.com access my private keys?

No, absolutely not. We never have access to your private keys:
  • Non-Custodial: Your keys remain in your wallet
  • Delegation Only: We only receive delegation, not custody
  • Your Control: You maintain full control of your SOL
  • Security: Your security is maintained by your wallet, not us

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Performance Questions

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How do you maintain high uptime?

Multiple servers across different geographic locations with automatic failover.
Continuous monitoring with immediate alerting for any issues.
Regular maintenance during low-activity periods to minimize impact.
Experienced operations team managing infrastructure around the clock.

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What if rewards are lower than expected?

Rewards can vary due to:
  • Network Conditions: Overall network performance affects all validators
  • Validator Performance: Temporary performance dips
  • Stake Changes: Increased total network stake
  • Commission: Our 5% commission is deducted from rewards
Solutions: Monitor trends over time, compare with network averages, contact support for analysis.

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Support Questions

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How can I get help?

Discord Community

Join our active Discord for community support and updates.

Email Support

Contact our support team directly for assistance.

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What information should I include when contacting support?

When contacting support, please include:
  • Wallet Address: Your Solana wallet address
  • Stake Account: Your stake account address (if different)
  • Issue Description: Detailed description of the problem
  • Steps Taken: What you’ve already tried
  • Screenshots: If applicable, include relevant screenshots
  • Transaction IDs: For transaction-related issues

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How quickly do you respond to support requests?

  • Discord: Usually within hours during business hours
  • Email: 24-48 hours response time
  • Emergency: Critical issues addressed within 2 hours
  • Security: Security issues addressed immediately

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Advanced Questions

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Can I run my own validator?

Yes, you can run your own Solana validator:
  • Requirements: Significant technical expertise and infrastructure
  • Costs: Hardware, bandwidth, and operational costs
  • Competition: High competition for stake delegation
  • Resources: See Solana documentation for detailed requirements

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How do I become a validator operator?

Validator Requirements: - Technical expertise in blockchain technology - Significant infrastructure investment - 24/7 monitoring and maintenance - Strong security practices - Community building and marketing - Compliance with network requirements

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What’s the difference between staking and running a validator?

Effort: Minimal
Cost: Low (just SOL)
Control: Delegated to validator
Rewards: Shared with validator
Risk: Low
Effort: High (24/7 operations)
Cost: High (infrastructure)
Control: Full control
Rewards: Keep all rewards (minus costs)
Risk: Higher

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Still Have Questions?

Contact Support

Can’t find the answer you’re looking for? Contact our support team for personalized assistance.